Shipping & Returns

Shipping

We offer a range of delivery options including UK Express, EU and International delivery*. Orders are processed and packed within 24hrs of receipt of your order (where possible). If orders are made over the weekend then they will be shipping on the Monday. 

UK
Express delivery: 48hrs
£5 
Free returns 

EU
Express delivery:
£15 – 3 working days
Free returns 

Rest of World
Standard delivery:
£25 – 5 working days

Tracking numbers will be emailed to you so you can keep track of its movement. Once it leaves us we can't control the time of delivery but will endeavour to assist as best we can if issues arise.

*please note that couriers may vary. We use a combination of Royal Mail, DPD, DHL and UPS ensuring we use the best options available to us depending on locality. 

Returns

Please notify us if you would like to return your items. We will then issue you with a returns label. 

 

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at hello@mallochs.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@mallochs.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Please notify us in advance of returning your item to ensure we reserve the required size to exchange for you. We will then send to you once we receive .

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Unfortunately, we cannot offer refunds on items purchased with gift cards. You can exchange an item bought with a gift card otherwise we will issue a credit note.